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By Business Solution: Public and Private Portals
Portals provide access to information and business processes for your employees, customers, or vendors. That access shortens lag times, improves customer service, and supports better decisions. Portals make their users more efficient and effective.
Sample portal applications include:
- Customer service web site: Self-service customer portals can improve customer service while lowering call center volume. Portals can enable your customers to check their accounts, submit orders or claims, or request information 24x7x365.
- Customer/Account Information portal: Your employees can provide better service to your customers if they know more about them, including order or payment status or contact or order history.
- Team collaboration portal: Give your in-house or virtual teams the ability to share documents, conduct discussions, and organize information using employee-created portal “micro-sites” and collaboration tools.
- Private Extranet: You can give your business partners secure access to resources at your company including content customized especially for them.
- Public information portal: Portals are also useful for organizing the content of public web sites including community-building features such as bulletin boards and chats.
Your data and processes can be hooked into a portal even if they currently exist in legacy or enterprise systems. Portals offer secure, authenticated access, role-based or individual security, and partner or user customized content and views.
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