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Clients: Case Studies
One of the best ways to envision a successful project is to see what other customers have accomplished with our help. This is a brief list of sample projects. You can browse below or the list as a 2-page PDF.
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| Davis Vision |
| A Web-based self-service site allows vision care providers to submit claims and interact with Davis Vision customer service. |
| Davis Vision is a leading provider of vision care coverage for employers and is a
manufacturer and distributor of eyewear and contact lenses. Their customer service call
center handles claims and questions from customers, covered employees, and Davis’ 14,000
eye care providers. Highly trained operators must know many business rules and codes to
use Davis’ legacy ERP system with its 3270 terminals — resulting in a very high cost per call.
Dynamic Applications teamed with Davis Vision’s legacy support team to develop an easy-
to-use Web-based self-service site for their network of vision care providers. Now providers
can sign up, submit claims, check order status, and conduct other customer service
transactions quickly and easily, helping Davis Vision reduce customer care costs while
providing better service. The site has quickly become the benchmark by which others in this
market are judged.
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"DynamicApps is a
true partner. They
worked closely with us
to develop a high-quality system to meet
the needs of customers
as well as achieve our
business objectives."
Mike Thibdeau, Sr.
Senior VP & CIO
Davis Vision, Inc. |
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| Merrill Lynch Training System |
| An online, interactive training system keeps 8,500 brokers up to speed on SEC regulations. |
"DynamicApps developed this
system in record time and deployed
it to 8,500 users without a hitch. It
has become an essential tool for
training and compliance testing."
Cheryl Margulis
Manager, CICG Training
Merrill Lynch & Co., Inc. |
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Merrill Lynch’s Corporate and Institutional Client Group needed to
demonstrate that their 8,500 brokers understood concepts related to money
laundering, fraud and other SEC regulations. Dynamic Applications
developed a Flash-based content delivery and assessment system that engaged
and trained brokers while minimizing disruptions to their busy days. The
system is integrated with Merrill Lynch’s HR system to automatically
determine which courseware each employee is required to complete. For
assessment, brokers can choose from questions embedded in the material, a
quiz, or Jeopardy style game at the end.
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| Oneida, Ltd Online Store |
| A first-class online store integrating e-commerce functionality with legacy systems. |
| Oneida, the leading flatware company, turned to DynamicApps to develop an online store that would showcase the
highly visual nature of its products while providing rich commerce functionality and integration with legacy
information on inventory and pricing. The store quickly became a major source of revenue and customer satisfaction.
As usage of the store has increased dramatically and new products and features have been added, the original design
has proven to be scalable and extensible, thus increasing the long-term value of Oneida’s decision to work with
DynamicApps.
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| Schering-Plough Corporation |
| An innovative online "diary" allows patients and their doctors to track asthma treatments. |
| Schering-Plough’s Integrated Therapeutics Group is on the cutting edge of health
care research. In regards to asthma, research has shown that many patients do not
take their prescribed "control" medication regularly, and instead overly rely on
"quick relief" medications. This can result in hospitalizations and complications -
many of which are preventable. Dynamic Applications developed a pilot program,
called the Asthma & Allergy Support Center, which allows patients to enter daily
"diary" information such as symptoms, triggers and medications. Patients can view
their trends and get automatic coaching messages regarding their medications and
health. Physicians can see at a glance how patients are doing and can send them
messages or have a staff member phone a patient having trouble.
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"DynamicApps showed an
exceptional commitment to this
project and participated fully
from requirements gathering to
final delivery, operations and
support. They delivered
flawlessly; on time and within
budget."
Maura Zazenski
Internet Strategy Manager
Schering-Plough Corporation |
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| Institutional Investors News, Inc. |
| A new revenue stream from packaging and selling existing information assets online. |
"DynamicApps helped us build a new
service that resulted in new customers
and added revenue. Their team truly
took the time to understand our business
and bring out the best in our
application."
Severine Chevrel
Director of Business Development
Institutional Investor Newsletters, Inc. |
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Institutional Investor News is a publisher of financial industry trade
journals and newsletters. They specialize in collecting information about
investment managers and the organizations that hire them. In speaking
with DynamicApps, they realized this information could be even more
valuable if it could be published more quickly and be electronically
searchable. To solve this challenge, DynamicApps developed the
IISearches Web site, a separate service offered by IINews that uses existing
corporate information assets to create a new revenue stream while
providing actionable information to their subscribers. Paying subscribers
can perform timely searches and set up email notifications for important
information.
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| JLT Services |
| An automated Web site builder streamlines channel communications and enhances sales efforts. |
JLT Services is a nationwide provider of benefits services. Dynamic Applications
developed the JLT Services Portal Builder to enable the employers, unions and
affinity groups that JLT serves to include JLT benefits information on their Web sites.
Now a JLT administrator types in a portal name, uploads a logo, selects a set of colors
and styles, and a customized portal is created on the fly. Administrators can select
which products employees have access to and can also enter an employer code to
connect the portal to JLT’s legacy system containing detailed benefit information.
JLT expected this to be a valuable tool for their existing customers, but it also turned
out to be great as a sales tool. It previously took days to develop each portal; with this
system it takes minutes, and now JLT can easily create a portal to show a prospect
and help close a sale.
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"DynamicApps helped us
discover an innovative way to
automate a manual process,
saving us a lot of money and
creating new sales
opportunities for JLT that
produced a quick ROI."
Bill Tyson
Senior VP
JLT Services Corporation |
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