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| Featured Case Study for September |
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Davis Vision Web-based self-service site
Davis Vision is a leading provider of vision care coverage for employers and is
a manufacturer and distributor of eyewear and contact lenses. Their customer
service call center handles claims and questions from customers, covered
employees, and Davis’ 14,000 eye care providers. Highly trained operators must
know many business rules and codes to use Davis’ legacy ERP system with its 3270
terminals — resulting in a very high cost per call. Dynamic Applications teamed
with Davis Vision’s legacy support team to develop an easy- to-use Web-based
self-service site for their network of vision care providers. Now providers can
sign up, submit claims, check order status, and conduct other customer service
transactions quickly and easily, helping Davis Vision reduce customer care costs
while providing better service. The site has quickly become the benchmark by
which others in this market are judged. |
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